effective oral communication in business
Effective Oral Communication in Business
Having an effective oral communication in a business environment is vital to the success of an organization and its employees. Let us know more about this topic to understand its importance in today's business scenario.
- Humans have a natural tendency to be led and they work to the best of their potential when led by a strong, able leader. Being an effective leader doesn't necessarily mean giving out orders all the time or saying languidly, "I want it done, now", instead effective leadership is built on the foundation of a mutual respect between the manager and his sub-ordinates. Effective communication is a two-way process and as a manager you always need to ensure that you have direct contact with your sub-ordinates and you are successful in creating an atmosphere where they can walk up to you and share their issues, insecurities etc. If the atmosphere in your office doesn't encourage your employees to share things with you, then even small issues will snowball into major problems with a potential to impact your business plans. So, the first and the foremost thing that you need to ensure is to make the atmosphere conducive for an effective communication process.
- Carrying out frequent feedback is important, but these would be of no good use if the employees view it as just another formal exercise. I remember one of my friends working in a customer service organization getting excited every time he was told that he needs to meet the human resource manager for a feedback session. Well, it's not as if he liked letting the organization know his point of view, but these feedback sessions for him were a welcome break from his tiring schedule. This is exactly why most of the feedback sessions don't yield anything substantial. For an organization to have an effective communication system, it is important that feedback is taken regularly and sincerely. This will encourage employees to talk to their superiors in a positive and transparent way.
- Last but not the least, most of the researchers are of the view that body language plays an important role in having an effective oral communication process. While having a face-to-face interaction, you have to remember that the listener will pay as much attention to your words as your body language. So, it is important that your body language communicates effectively what you are emphasizing on. Slouching and fidgeting are some things that you should avoid as these are signs of disengagement.