911operator job description
911 Operator Job Description
When an emergency befalls a person, the first number he/she calls for assistance is 911. Read the 911 operator job description to learn more about the duties and responsibilities, especially if you are interested in becoming one yourself.
- When people call on this number, they can be in need of immediate police assistance, medical assistance, or any other such aids. It is essential and mandatory to take down all the necessary details as quickly as possible, and then inform the concerned authorities and ensure that they arrive at the scene quickly. This work should not be taken lightly under any circumstances.
- This work is not for the fainthearted and for indecisive people, as most calls will require the person to take initiative and inform the right authorities. This initiative can only be gained from a conscious decision to help people and be of assistance to them.
- The duties require the dispatcher to be alert and intuitive at all times, and sense when danger is lurking.
- Receive emergency and non-emergency calls and messages from the public and respond to them appropriately.
- Respond to these calls in the right manner and inform the concerned authorities immediately.
- Dispatch agencies or units who can provide assistance to the right address after highlighting the importance of the situation.
- Prioritize calls and dispatches based on their importance, and take the right decision.
- Operate on police radio frequencies to monitor and coordinate various police activities and assignments.
- Maintain knowledge of the location and the status of various security personnel.
- Create accurate logs of all public communications that have been undertaken for the purpose of general safety of the people.
- Provide information for investigative purposes by making use of data and information available in sensitive security databases.
- Maintain files and records for cases that require assistance in the future.
- Maintain confidentiality of all the information dealt with.
- Submit progress reports on trainees, provide on-the-job training for police dispatchers and stay informed of all departmental regulations and procedures.